Return Policy

1. Return Eligibility

We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return eligible items within 30 days of delivery for a full refund or exchange.

To be eligible for a return, your item must be:

• Unused and in its original condition
• In the original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase

2. Non-Returnable Items

The following items are not eligible for return:

• Items that have been used, opened, or damaged
• Items without original packaging or tags
• Items purchased more than 30 days ago
• Custom or personalized items
• Items purchased during a final sale or clearance

3. How to Return an Item

Step 1: Contact Us

Before returning an item, please contact us at hello@fadeinx.com with your order number and reason for return. We'll provide you with a Return Merchandise Authorization (RMA) number and return instructions.

Step 2: Package Your Return

Package the item securely in its original packaging, if possible. Include the RMA number on the outside of the package.

Step 3: Ship Your Return

Ship the item to the address provided in your return instructions. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost in transit.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong item shipped, defective item, etc.). In such cases, we will provide a prepaid return shipping label.

5. Refunds

5.1 Processing Time

Once we receive and inspect your returned item, we will process your refund within 5-10 business days. You will receive an email notification when your refund has been processed.

5.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. Please allow additional time for the refund to appear in your account, depending on your bank or credit card company.

5.3 Refund Amount

You will receive a full refund for the item price. Original shipping costs are non-refundable unless the return is due to our error. Return shipping costs are not refunded.

6. Exchanges

If you need to exchange an item for a different size or style, please follow the return process above. Once we receive your return, we will process the exchange and ship the new item to you. You will be responsible for return shipping costs, and we will cover the shipping costs for the replacement item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at hello@fadeinx.com with photos of the damage or defect. We will arrange for a replacement or full refund, including return shipping costs.

8. Late or Missing Refunds

If you haven't received your refund yet, please check your bank account or credit card statement. If it's still not there, contact your bank or credit card company, as it may take some time before your refund is officially posted.

If you've done all of this and you still have not received your refund, please contact us at hello@fadeinx.com.

9. Questions?

If you have any questions about our return policy, please don't hesitate to contact us: